Work Experience
Costco Mail Order Pharmacy
Certified Licensed Pharmacy Technician, CPhT, LPhT - Administrative (2019-Present)
- Contribute to regular review, planning, and concepting new strategies with Senior leadership to effectively communicate and execute consumer and stakeholder relations.
​
​- Communicate with consumers via email and phone to relay prescription progress and ensure 100% satisfaction.
​
- Regular collaboration with Pharmacists and Physicians, assisting with the calculation and dispensing of prescriptions, including controlled substances, in compliance with the DEA.
- Research and resolve insurance rejections and unpaid claims through appeals and telephone inquiries.
​
Optum Rx
Licensed Pharmacy Technician, LPhT (2018-2019)
- Assisted Pharmacists in all pharmacy functions in compliance with federal and state requirements.
- Counted, measured, and dispensed thousands of products daily using company best practices.
- Entered patient's Rx information into multiple data systems accurately and efficiently.
Humana
Disenrollment Specialist (2017-2018)
- Addressed consumer needs with issues of Medicare, third-party claims, and benefit plan options.
- Assisted members via phone with the disenrollment of their Medicare plans.
- Engaged in daily team discussions to ensure work expectations and quality standards were being met.
Sand Cloud
Social Media Ambassador (2017)
- Created digital content to promote the Sand Cloud brand and products on social media platforms.
- Generated brand interest and awareness through social media, resulting in direct sales from my affiliate link.
JCPenney
Online Pickup Associate (2016-2017)
- Ensured high levels of customer satisfaction through excellent sales service.
- Met customer needs by providing assistance and information on product features.
- Followed and achieved department’s sales goals on a monthly basis.
Education
Indiana University South East | Bachelor of Arts - BA, Strategic Communication|2019-2022
Graduating with the honor of Distinction in May of 2022
Activities and societies:
Indiana University Southeast Chancellor's List recipient
Spring 2021 & Fall 2021
Licenses & Certifications
Google Analytics For Beginners
Google Analytics Academy
Issued Apr 7 · Expires April 2024
​
Certified Pharmacy Technician (CPhT)
Pharmacy Technician Certification Board (PTCB)
Issued Aug 2021 · Expires Aug 2023
Licensed Pharmacy Technician (LPhT)
Indiana Board of Pharmacy
Issued Feb 2019 · Expires Jun 2024
Recommendations
